Comments on: Russ and Daughters – New York City

By: Barbara

Barbara — Tue, 15 Jun 2010 14:47:04 +0000

I had a strange experience at Russ & Daughters today. I bought a 1/4 pound of lox in the afternoon..but when I went to taste it an hour or so later at home.. I found it to be tasteless and not at all smokey! I don’t live far from them so I took it back to see if I could change it for another kind..one with some taste and smokiness to it! But the guy I dealt with..who is a grandson, he said..and was also the SAME person who sliced and sold me the lox earlier..was really wierd about it. When I told him what the problem was..he said, “Didn’t you taste it when you were buying it”?. I said, “No, you didn’t give me a taste when I was buying it..otherwise I would have known right then that it wasn’t up to par”. He was very condescending and in the end. said that if I wanted to pick out something else I was free to do so..[meaning I'd have to pay for it]..because he wasn’t going to take back the lox I’d brought back to exchange. I was SHOCKED! This is how the great Russ & Daughters treats a customer who dares to return something because they are dissatisfied?..and I was only asking to get another kind of lox..NOT a refund! Also I had only tasted 1 piece of it..so it was amost the full 4 ounces that I was trying to exchange. When I told him that I was shocked at how I was being treated..he said, “You’re lucky my grandfather wasn’t serving you”!!??..at which point he opened the door and showed me out..[they were closing by that time].
Unbelievable!! I would never go back!

By: Kung Food Panda

Kung Food Panda — Thu, 05 Nov 2009 00:52:12 +0000

oh ya! I’m definitely trying this place in January!

By: Steve

Steve — Sun, 27 Sep 2009 22:14:01 +0000

That caviar cream cheese is just divine. R&D’s appetizings uphold traditional Ashkenazi cuisine from its long descent into mediocrity. Yet last week, when I was back in NY for work and staring at the institution, I opted for Porchetta’s vaunted sandwich, which was also amazing.

By: Anna A.

Anna A. — Sun, 27 Sep 2009 20:29:04 +0000

I think I was Jewish in my past life because this is the kind of place I belong! Wish there was something like this in LA.

By: Polly

Polly — Sun, 27 Sep 2009 15:44:28 +0000

I love Russ and Daughters. Everytime I visit NYC I must, must go there for cream cheese and smoked salmon bagel. Since I have moved out West, I haven’t been in a while. Looks like I need to schedule a visit, if just to try the caviar cream cheese.

By: Rachel @ boots in the oven

Rachel @ boots in the oven — Fri, 25 Sep 2009 02:51:12 +0000

GAAAAH! My poor Jewish-living-in-Texas heart just skipped eleventy beats. I want that caviar cream cheese! What a great place!

By: Diana

Diana — Thu, 24 Sep 2009 21:09:47 +0000

Yes, I’m comment #4 (my favorite number)!!!

I love bagels, though don’t eat them nearly as much as I did when I lived off them in college. I do make exceptions for Bagel Broker’s sesame babies, though never with any fish-type items. I suspect they do have them there (in fact I’m almost postitivityovitive), but I like my bagels with either hummus and veggies or peanut butter. No appetizing for me!

By: Fiona

Fiona — Thu, 24 Sep 2009 14:39:54 +0000

That sounds absolutely fabulous.

Years ago there was a bagel bakery in Charleston that made everything from scratch every single morning. They happened to be on my walk to work, so my colleague and I stopped every day. We got one hot bagel (fresh out of the oven!!!) for breakfast and a bagel sandwich for our pockets/lunch. It was the most amazing thing to be able to have really, really fresh bagels all the time.

If one thing made me want to live in NY, that would be it.

By: yutjangsah

yutjangsah — Thu, 24 Sep 2009 14:28:09 +0000

I’m not a huge lox fan but you make it sound delish.

By: WeezerMonkey

WeezerMonkey — Thu, 24 Sep 2009 04:03:25 +0000

Whee! I love NYC bagels. Nothing compares.